Voicemail messages can be checked over the phone using your PIN and the phone keys.
IMPORTANT: You should have your PIN in order to check voicemails using your desk phone.
What to do when you forget your PIN
Resetting Password
• Reset your password using the Online account if you are unable to log in due to a forgotten password. See How to change password for my online account | RingCentral for more information.
Changing the Password, PIN, and Security Question
• If you are able to log in to your account and you want to change your Password, PIN or Security Question, see How to change password for my online account | RingCentral for more information.
Checking voicemails over the phone
You can check your voicemails using your mobile phone or landline phone (non-RingCentral phone) by following the steps below.
NOTE: If you prefer to check your voicemails using your IP phone, see RingCentral Phones Function Keys: * and # Codes for more information.
1. Call your RingCentral Main Number or Direct Number.
2. Enter your extension number as soon as you hear the ring. If you are calling your Direct Number, go to Step 3.
3. Press the star key (*).
NOTE: If you do not have a greeting in your extension, press the star key after the 2nd ring.
4. Enter your PIN followed by the hash sign (#) once prompted.
5. Listen to the prompt for instructions or press One (1) to listen to your messages. For the list of commands, go to Options when listening to a voice message over the phone.
Phone Key Options when Checking Voicemails
Use the following phone keys when you check your voicemails.
|
KEY PRESS
|
FUNCTION
|
|---|---|
|
Press 1
|
Repeats the voicemail.
|
|
Press 2
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Saves the voicemail.
|
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Press 3
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Erases the voicemail.
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|
Press 4
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Returns the call.
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Press 5
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Forwards the voicemail to another extension on the account.
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Press 6
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Skips the voicemail.
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|
Press * (star/asterisk key)
|
Exits the message.
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