Deauthorizing Previously Used Computers for the RingCentral Softphone

If your extension is registered on more than two computers, you will need to deauthorize it from a previous computer before signing into the next; otherwise, call handling may not work as expected for inbound calls.

1. 1. From the browser, sign in to the RingCentral account for your extension
   2. Navigate to the Phones & Numbers section of the Settings.
      
      
   3. Select the Phones tab, then click Edit on the RingCentral Phone you want to deauthorize.
      
      
   4. Click Deauthorize the Computer.
      
      
   5. If your line is registered on multiple computers, you will need to do this on all instances of your softphone.
   6. If you are already signed in to your RingCentral desktop app on the computer you wish to use, then you will need to logout, close the program, right-click on the RC Phone app icon in the systems tray to fully exit the program.
      
      
   7. Once the RC Phone app has completely closed, relaunch the app and sign in.
      • Restarting your computer is recommended as well before signing into the RC Phone app again.
   8. Refresh the RingCentral settings page in the browser and confirm that the softphone is assigned to your current computer.