RingCentral Incoming Call Options - Accept/Reject/Ignore

Call actions for inbound calls will depend on what device you're answering calls from.

Answering calls from a RingCentral desk phone, softphone, or mobile app

• Accept
  • You will be immediately connected with the caller.
• Reject
  • For calls to your own extension, reject will send the callers immediately to voicemail.
  • Rejecting a queue call will send the caller to the next available team member in the call handling sequence.
• Ignore
  • Silences the ringer for that incoming call.  The call will route through the call handling accordingly.  Voice messages will be through the RingCentral phone system.
• Missed Call
  • The call will route through the call handling accordingly.  Voice messages will be through the RingCentral phone system.

Answering calls on a non-RingCentral device (e.g. cell number, but not through the RingCentral mobile app)

• Accept
  • You may need press 1 to accept the call first before being connected with the caller.
• Reject
  • If you reject the call, the caller will be directed to your personal voicemail on your mobile device
    • The caller will NOT be routed to your voicemail in the RingCentral phone system
    • If there are other queue members in the call handling sequence, the call will NOT be routed to them.
• Ignore
  • Ignore by silencing the ringer (volume down).  The call will route through the call handling accordingly.  Voice messages will be through the RingCentral phone system.
• Missed Call
  • The call will route through the call handling accordingly.  Voice messages will be through the RingCentral phone system.