Changing Your Voicemail Greeting

Option 1 from the desk phone for your own extension:

1. Press the message button to the left of the keypad to access your voicemail messages
• Note that if you are changing the settings for a different extension, dial that extension after pressing 
2. Enter your voicemail PIN, then press #
3. Press 2 for Account Administration
4. Press 2 to Record Greetings
5. Press 2 for Voicemail Greeting (NOT 1 for Introductory Greeting)
• The Introductory Greeting is played on direct calls before connecting to your extension.

Option 2 from the desk phone for another extension or non-RingCentral phone:

1. Dial the extension you wish to access, then press *
   • If calling from a non-RingCentral phone, call the main company number first
2. Enter the PIN for that extension, the #
3. Then follow the same instructions from Step 3 in Option 1

Option 3 from your RingCentral Account in the browser:

1. Log in to RingCentral through the web (www.service.ringcentral.com)
2. Enter your email address and password
3. Select Settings
   
4. Select Notifications on the left side menu
5. Select Messages & Notifications
   • located in the columns on the left-hand side of the page
6. Under Voicemail Greeting, Select Edit
   
7. Under Set Greeting, Select Custom
8. More options will appear below. Select the red dot to re-record a new message
9. Select Phone
10. Enter your phone number in the “Call Me at” box
    
    
11. Select Call Now to send the prompt to the number you have specified
12. RingCentral will call this number and provide instructions to record a message.
13. After the phone call, your message will be saved. You can listen to it by pressing the Play Button
14. Select Done
15. You will be directed back to the Messages & Notifications page
16. Select Save