- Log into your RingCentral online account.
- Phone Number: (866) 672-2114
- Extension (optional)
- Password
- From Shortcuts on the right-hand side, select “My Greetings & Call Screening”.
- If User Greeting is Off, turn it ON.
- Set Greeting to Custom.
- Note that if you already have a regular greeting recorded, you can download this greeting for reuse later (when you return to the office) by clicking the green arrow on the right side of the dialogue box.
- To record a new greeting, click the red button, you will be prompted to enter the number to record your greeting over the phone. If you have a mobile number entered in your profile, it will show here.
- You can send the recording prompt to your desk phone, to do this you will need to locate the direct number for your handset. This can be found in Settings > Phones & Numbers. Navigate back to the recording prompt.
- Select Call Now to send the prompt to the number you have specified.
- When recording your message, identify the extension and the user to whom you will be forwarding your calls.
- When you are satisfied with your recording click Save.
Call Handling & Forwarding
- Settings > Call Handling & Forwarding.
- At the bottom of the screen click the words “Forward to other user’s phones”.
- Select the user(s), and then the right arrow to add them, and Done.
- Disable the Polycom phone and the Mobile phone (if applicable).
- Save changes.